1. Acceptance of These Terms
These Terms & Conditions govern your access to and use of ExactSub websites, mobile applications, accounts and services. By creating an account, placing an order, funding a wallet or using an ExactSub service, you agree to these Terms.
If you do not agree, do not use the applicable service.
2. ExactSub Services
ExactSub provides digital and related services that may include airtime, mobile data, electricity tokens, cable TV subscriptions, examination PINs, CAC registration support and other services introduced from time to time.
Some services depend on telecom networks, payment processors, government platforms and other third parties. Availability may therefore depend on those providers.
3. Account Registration and Security
- Provide accurate information when creating an account.
- Keep your login credentials confidential.
- Notify ExactSub promptly if you suspect unauthorised access.
- Do not use another person's account without permission.
- Do not use the platform for unlawful, fraudulent or abusive activities.
We may restrict or suspend an account where reasonably necessary to protect the platform, customers, payment systems or comply with law.
4. Orders and Service Delivery
Before completing a transaction, review the selected service, recipient details, amount and applicable charges. A transaction may become difficult or impossible to reverse once submitted to a network or third-party provider.
We use reasonable efforts to process valid transactions promptly. Delivery may be affected by network outages, provider downtime, payment confirmation delays, maintenance or circumstances outside our reasonable control.
5. Prices, Charges and Payments
Prices and applicable charges displayed on the platform may change. Review the price or charge applicable to the transaction before payment.
Where a transaction uses a third-party payment provider, its payment terms may also apply.
Users must not manipulate payment confirmations, exploit pricing errors, improperly reverse legitimate payments or engage in fraudulent payment activity.
6. Wallet Funding and Balances
Where ExactSub provides wallet functionality, funds credited to your wallet are intended for eligible ExactSub services. Wallet balances and transaction records may be subject to reconciliation, verification and fraud-prevention checks.
If a payment is completed but your wallet is not credited correctly, contact support with the transaction reference.
7. Airtime and Data
Airtime and data transactions require correct recipient information and network selection. Once successfully delivered to the intended number or network, reversal may not be possible. Verify details before submitting an order.
8. Electricity Tokens
You are responsible for providing the correct electricity provider, meter number, meter type and other required information. Where a token or transaction fails, contact support with the transaction reference and relevant meter information for investigation.
9. Cable TV
For DStv, GOtv, StarTimes or other supported cable services, customers are responsible for providing the correct decoder or IUC number and selecting the correct package. Activation may depend on the relevant service provider.
10. Examination PINs and CAC Registration
Examination PINs are subject to the availability and terms of the relevant examination body. Verify examination details before purchase.
CAC registration services provided by ExactSub are registration support or processing services. ExactSub does not replace the Corporate Affairs Commission and does not guarantee approval where approval depends on CAC requirements, name availability, documentation, identity verification or other regulatory decisions.
11. Refunds, Failed Transactions and Complaints
Where a transaction fails, is not delivered or is incorrectly processed, contact ExactSub support promptly with your transaction reference. We will investigate and, where appropriate, process a correction or refund in accordance with the applicable service, payment-provider rules and applicable law.
Refund eligibility can depend on whether the underlying service was delivered, whether a third party has settled the transaction and whether the issue resulted from customer-provided information.
12. Prohibited Use
- Fraud or attempted fraud.
- Unauthorised access or interference with the platform.
- Automated abuse of promotions or services.
- Activities that violate applicable Nigerian law or provider rules.
- Attempts to exploit vulnerabilities or disrupt service availability.
13. Third-Party Services and Links
Some ExactSub services depend on third parties. Third-party terms, privacy policies, availability and technical requirements may apply. ExactSub is not responsible for independent changes made by third-party providers, subject to applicable law.
14. Intellectual Property
Except for third-party materials, ExactSub branding, website content, software, designs and other original materials are owned by or licensed to ExactSub and may not be copied, modified, distributed or commercially exploited without permission.
15. Service Availability
We may temporarily suspend or modify services for maintenance, upgrades, security reasons, provider outages or other operational reasons. We will use reasonable efforts to restore affected services where practicable.
16. Limitation of Liability
To the extent permitted by applicable law, ExactSub will not be liable for losses caused by events outside our reasonable control, third-party provider failures, incorrect information supplied by a customer, unauthorised use caused by failure to protect credentials, or interruptions that could not reasonably have been prevented.
Nothing in these Terms excludes liability or consumer rights that cannot lawfully be excluded or limited.
17. Privacy
Your use of ExactSub is also governed by our Privacy Policy , which explains how personal information is handled.
18. Changes to These Terms
We may update these Terms from time to time. Changes will be published on this page with an updated date. Continued use after an update constitutes acceptance of the revised Terms to the extent permitted by law.
19. Contact and Complaints
If you have a complaint, service issue or question about these Terms, contact ExactSub through the support/contact channels published on our website or application. We encourage customers to give us an opportunity to investigate and resolve complaints promptly.